I am often asked what is the status of applications using expert systems?
The reply is not easy for many reasons. We often are not aware that are using this technology.
The second reason is that some companies do not want to disclose the technology they use.
But the situation is much better than it looks at first glance.
One of the very successful aplications of ES technology is in OSHA (Occupational Safety & Health Administration) in the USA. They implemented series of applications called advisor and the first was Asbestos Advisor. In OSHA was the problem of knowledge management and for response to many inquiries from businesses about the interpretation of the new rules and regulations established by OSHA. From the point of view of knowledge management was mainly a problem of decision support processes and distribution of knowledge. Let the measure of success Asbestos Advisor application is the fact that during the first year of application processed about 80,000 queries ! It is available and downloadable via Internet. You can view Asbestos Advisor at: http://www.osha.gov/dts/osta/oshasoft/asbestos/index.html. In recognition of the success and benefits of what brought this system is to grant him in 1996 by the NDP (National Partnership for Reinventing Government) Award initiative Hammer Award from former Vice President Al Gore. While the earlier expert systems and knowledge contained in them were distributed via the Internet as a file to be loaded (downloadable), now new systems are developed on the Internet in on-line mode so it will be possible to use even on smatphones (I acquired the information directly from OSHA). OSHA has planned and developed several other expert systems, such as: Fire Safety Advisor, Electronic Health and Safety Plan and Hospital eTool Expert System. It also is a measure of the success of expert systems technology, since it is obvious that there is not developing a series of systems based on technologies that would not have worked.